Service dog provider puts Groves family on alert
A Groves family is taking legal action against the company that sold them a $20,000 service dog after the company, Guardian Angel Service Dogs, itself threatened litigation if the family didn’t turn over all the money it raised from fundraisers almost five months ago.
The McLeod family – Ryan, Tara and their twin sons Racer and Rider – along with a flood of supporters from throughout Southeast Texas, held a number of fundraisers for Racer, who suffers from Type 1 diabetes, commonly referred to as juvenile diabetes. The money raised went toward the purchase of a diabetic alert dog. Through scent detection, he can sense – when properly trained – when a person’s blood sugar level rises or falls to dangerous levels. Money was also raised to go toward ongoing medical care for Racer.
The McLeods are plaintiffs in a declaratory judgment filed last week in the 58th Judicial District in Jefferson County asking to sever ties with Guardian Angel Service Dogs after they received a dog that wasn’t completely trained and still isn’t 100 percent capable of warning the family if Racer has blood sugar that’s too high or too low.
While the training is part of the issue, Dan Warren, president of Warren Enterprises LLC, which also owns Guardian Angels Service Dogs Inc., a not-for-profit company out of Montpelier, Va., is demanding that the extra money made by the McLeods’ fundraising efforts go to him. In addition to Guardian Angels, Warren also owns Warren Retrievers, a company that breeds Labrador retrievers, which he also uses as the Guardian Angel service dogs.
Guardian Angels was registered with Guidestar.org, which tracks nonprofit organizations; however, they did not supply the site with any IRS information, including a 990, which is to provide the public with financial information to ensure it is not abusing its tax-exempt status.
In a letter from Warren’s attorney, John W. Anderson, dated June 5 of this year, he states that the McLeods received “well in excess of $60,000 in charitable donations from fundraising activities” and that because the McLeods promoted the event “as being tax deductible to the donors and for the benefit of Guardian Angel,” Warren and his company are entitled to the excess money raised by the McLeods.
Messages left for both Warren and his attorney, Anderson, were not returned.
Matthew Morgan of the Reaud, Morgan & Quinn law firm is assisting attorney John Werner in the matter for the McLeods pro bono and said the McLeods fulfilled their monetary obligation with Warren and his company by paying the $20,000 for the dog and that any additional money raised is being used for Racer’s ongoing medical care.
The McLeods’ petition to the court states that the McLeods held several fundraisers and “through the generosity and caring of the community, including many people who had never even met Racer, enough money was raised not only to pay the Defendant (Warren), but also to set up a separate account devoted exclusively to Racer’s ongoing medical needs.”
The McLeods are seeking a declaration that they not be required to pay more than the $20,000 already paid for the dog and that Warren is not entitled to any money in Racer’s separate account.
McLeod argues that while they did use the Guardian Angel name when promoting the event – which Warren said they could do – there was never any mention made about excess funds going back to Guardian Angel Service Dogs and that Warren offered to help with fundraising along the way. McLeod also said the family never used Guardian Angels’ tax ID number.
“They don’t owe them money,” said Morgan. “The McLeods paid the $20,000 for the dog. (Guardian Angel) owes them some training, but we’ve offered to cut that off and go our separate ways, but they won’t.”
A dog that doesn’t alert
“We were told we’d be able to sleep through the night and if the dog noticed Racer’s blood sugar change, he’d come and alert us,” said Ryan McLeod, a Beaumont firefighter who is perplexed and frustrated with the whole situation. “My wife and I would’ve never gone with this company if we’d known we were going to have to train the dog ourselves.”
Guardian Angel provides one week of training when the dog is delivered and two days of training every 90 days for the next two years as part of the agreement. All other required training is to be done by the owner.The McLeods’ twin sons are 3 1/2 years old. Racer, in addition to diabetes, also suffers from albinism, which according to his father, is very rare considering neither he nor his wife have the gene for albinism. It’s the albinism that causes Racer’s pale skin, cloud-white hair and reddish eyes. There’s no medical proof that it’s a bi-product of his diabetes.
Late in November 2011 after a near fatal incident with Racer, the family began researching service dog companies and diabetic alert dog providers and Warren’s Guardian Angel Service Dog page was one of the first companies to pop up.
“Our main concern was at night,” said McLeod. “One night we checked him, he was perfectly normal to make it through to the morning, and 45 minutes later he was having a seizure.” Fortunately, Racer was sleeping with Tara that night and she felt him having the seizure. Had he not been sleeping with his mother that night and in his own bed instead, he could have died.
McLeod said most of the diabetic alert dog companies require the buyer to travel to the company to pick the dog up, whereas Guardian Angel actually flies out and delivers the dog to the customer.
“I talked to him on the phone, and he had me crying on the phone talking to him,” McLeod said of his initial conversation with Warren.
“He also told us the dog would be trained to alert when we received him,” said McLeod, adding that most service dogs go through one to two years of training before they’re given to a family. Gunner, the chocolate Labrador retriever the McLeod’s received, was 3 months old when he was delivered. “Obedience-wise, we haven’t had any issues,” said McLeod. “As far as being out in public, he listens and he does what he’s supposed to.”
McLeod said Warren assured him the dog would be trained to “alert,” meaning the dog would be able to notify Ryan and Tara if the dog, through scent detection training, noticed Racer’s blood sugar was too high or low. Ultimately, the dog is supposed to “paw” a person when Racer’s blood sugar is too high and “touch” with his nose if the blood sugar is too low.
At 5 months old, Gunner, while a good dog, is still learning how to detect, and can’t yet indicate high or low blood sugar. When Gunner was dropped off in May, the trainers that accompanied the dog indicated that the McLeods would be responsible for training the dog on how to “alert.”
“We said, ‘Wait a minute, the whole reason we got this dog was because it knows how to alert,’” said McLeod. “We told (Warren) my wife and I both have jobs, and between the two boys, we have very busy and hectic lives, and we don’t have time to train a dog.”
Maria Ikenberry, executive director for Eyes, Ears, Nose and Paws, a service dog company out of Carrboro, N.C., said she’s never dealt with anyone from Guardian Angel and has only heard of the company. A relatively new company, Ikenberry said Eyes, Ears, Nose and Paws has trained three diabetic alert dogs, and they took up to two years to train. She said her company has eight dogs it’s training right now and prefers training their dogs on-site as opposed to having the dogs trained with the owners.
“If you talk to Assistance Dogs International, you’ll find that that is not the standard for assistance dogs,” said Ikenberry. “What you’ll also find is there’s no standard for diabetic assistance dogs, either.”Bonnie Bergin, a pioneer in the service dog industry who actually came up with the idea of service dogs for people in wheelchairs 37 years ago, said it is preferred by most service dog agencies who are members of Assistance Dogs International that dogs be trained for up to two years by certified professional trainers as opposed to having a dog trained by a family with occasional training visits.
“I don’t see how parents as described, with the small amount of instruction, can do an adequate job training the dog,” said Bergin, who runs the Bergin University of Canine Studies, just outside of Santa Rosa, Calif.
Spreading the word electronically
Late Wednesday afternoon, a Facebook post was put on the Guardian Angel Service Dogs page by Warren letting all the members of the group know that “publicity was forthcoming” regarding the McLeods’ legal action against the company, which “may or may not be true,” according to the post. Warren indicated that a reporter from The Examiner might be in touch with Guardian Angel’s clientele, and if so, it was their discretion to speak with the media, but he was confident anyone who spoke would be “honest and forthcoming in your remarks about Guardian Angel Service Dogs. You, our friends that we have served, are our best line of defense against falsehoods. Thank you for your support.”
One of those customers who came to the defense of Warren and Guardian Angel was Jamie Shasteen, whose daughter Alissa suffers from Type 1 diabetes and is expected to get her dog in the fall. While the family, which lives in Illinois, is still raising funds for the dog, she said it’s a “moral” issue and “common sense” that any excess funds raised by a family working with Guardian Angel be given to the company since it’s being raised for Guardian Angel and using the Guardian Angel name.
“The McLeod family fundraised using Guardian Angel Service Dog’s name,” said Shasteen. “They exceeded what they needed to pay for the dog, and it’s common sense when you go over, that money goes back. They’re just mad that they fundraised using that name and that tax ID number and they were told they couldn’t keep the money after they kept the money.”
Shasteen said that Warren made it very clear “from the beginning” that excess funds raised by families would be put back in a fund that would go to other families in the same state looking for diabetic alert dogs. She also harped on the McLeods for their lack of “research” since the company clearly indicates training is done primarily by the family and not done prior to the dog’s arrival.
“They should’ve known that before they got the dog,” said Shasteen.
While her arguments certainly support Guardian Angel’s contentions, Shasteen was a little shaky when it came to details regarding the information that “clearly” states the fundraising and training protocol.
“That’s stuff that you find out when you start with this company,” said Shasteen. “You can ask Dan yourself.” She said she’s known about the company for more than a year, but has been working with them for “about five months.” When pressed further about where the protocol is listed, Shasteen continued, “I don’t know if (Dan) specifically told me that, but it’s common sense. It’s common sense to anybody with common sense.”McLeod said neither he nor his wife was ever briefed or informed on the fundraising and training protocol from Warren. A glimpse at Warren’s Web site warrenretrievers.com mentions how he offers help fundraising for clients buying a dog through Guardian Angels, yet provides no insight as to what is done with excess funds.
“He’s great working with you throughout the fundraising process leading up to buying the dog,” said McLeod, “but once he gets paid, it’s impossible to get in touch with him and he passes off everything on to his trainers. If I’d known we were going to go through all this, we’d have never chosen this company.”
Fred Davis can be reached at (409) 832-1400, ext. 227, or by e-mail at fred [at] theexaminer [dot] com.