Entergy adds to local management team

Entergy Texas recently promoted three employees to help lead its industrial accounts team in the Golden Triangle, naming Megan Norris as manager of industrial accounts, and Deborah Drago and Ronald Fletcher as industrial account executives. The industrial accounts team manages the company's engagement with industrial customers and other key stakeholders identified by Entergy Texas.

“We’re excited to welcome Norris, Drago and Fletcher in their new roles, as they bring many years of experience in the industry and across Southeast Texas,” said Ernest Peeples, director of business and economic development at Entergy Texas. “Each person brings knowledge from various departments across the company, equipping them with a well-rounded sense of the business, which is essential as we work to advance growth in our communities and for our customers."

Norris, as leader of the industrial accounts team, possesses nearly 20 years of local industry experience, starting with 14 years in various roles at chemical plants before joining Entergy full time in 2007. Norris’ career highlights reportedly include time as a plant manager at the Lake Charles Power Station, where she was involved from the facility’s groundbreaking through commercial operation.

Drago is a Port Arthur native that joined Entergy Texas as a customer service specialist supporting customer advocacy initiatives, and most recently served as the customer service manager for the Port Arthur Network.

Drago has over 20 years of experience in the nonprofit and educational sectors, holds a bachelor’s degree in applied learning and development from The University of Texas at Austin and a Master of Business Administration from Lamar University, and serves Southeast Texas through civic leadership, currently serving on the Texas Nonprofit Council, the executive board of the United Way of Mid & South Jefferson County, Leadership Southeast Texas Advisory Council, and the Greater Port Arthur Chamber of Commerce.

Fletcher served as the customer service manager serving the Port Arthur and Winnie network locations followed by the Beaumont and Dayton networks before moving to the industrial accounts department.

In his customer service roles, Fletcher was responsible for leading customer service functions, including account management, stakeholder engagement and customer experience; he has been with Entergy for nearly 34 years, worked in customer facing roles for the past 25 years, and maintained a perfect safety record throughout his career.

Fletcher obtained his bachelor’s degree in political science from North Carolina Central University and his masters in operations management from the University of Arkansas.

He is also a retired Commander who served with the U.S. Navy and Naval Reserves.